Procedures, Practice Guidance and Tools for Adult Social Care

Our procedures, practice guidance and tools embed personalisation and strengths based practice, supporting Local Authority practitioners to make effective and consistent decisions in line with the Care Act and other key legislation.

Contact us to find out more

Procedures, Practice Guidance and Tools for Adult Social Care


Key Benefits

To practitioners: 

  • Accessible, user friendly and well structured
  • Relevant and helpful to a range of direct practice situations
  • Make sense of complex legislation and statutory requirements in a practical way
  • Reflect the needs of practitioners across the full range of adult social care
  • Provide practical support with a range of exclusive tools and guidance-tried and tested by practitioners and adults with care and support needs
  • Promote a personalised approach to practice
  • Make best use of available technology, including flexible content management, 24 hour and mobile access
  • Provide access to a range of trusted tri.x resources, including a comprehensive glossary

To local authorities:

  • No need to worry about updating procedures in relation to legislation and case law-leave that to our experts
  • More time to focus on improving local processes and practice
  • Creates a culture of autonomous, confident practitioners
  • Frees up managers time to develop services or take on projects
  • Compliments and enhances internal training, supervision and continuous professional development
  • Increases adult social care team ownership of procedures and local resources
  • Best practice becomes consistent across all services
  • Reduces the risk of challenges, complaints and judicial review
  • Robust archiving-easy to retrieve older versions if required

Development Options

We have 2 development options, depending on how quickly you would like to go live with your procedures.

Option 1 : Standard Development
16-20 weeks
  • Rebrand
  • Full localisation of all template procedures before going live
  • Training for Content Management System
  • Bespoke launch (including on-site launch)
Option 2 :Fast Track Development
1-2 weeks
  • Rebrand
  • Localisation of Adult Safeguarding Procedure only
  • Video demonstration to support launch
  • Full localisation at first scheduled update (4 months after live)
  • Bespoke relaunch at first update if required

Demonstration and Enquiry

 Full online video demonstration: 

Face to face demonstrations:

Demonstrations on location are currently suspended, but we are happy to arrange a virtual demonstration for you using either Microsoft Teams or Zoom. Use the enquiry button below and we will call you back.

Make an enquiry or request further information:

Click here to complete an enquiry form 

Some frequently asked questions

There are 3 and 5 year contracts available. We are also using the G-Cloud system where 2 + 2 year contracts are available.

The procedures, practice guidance and tools is competitively priced, but the cost can vary based on your specific requirements, so please talk to us about this. We regularly have great offers available. Contact us to find out more.

Yes, we can offer flexible payment terms across all contracts, apart from those procured via G-Cloud. Please talk to us about your requirements.  

This very much depends on your requirements and which development option you take.

The following applies to obtain full localisation:

In 95% of cases there is no localisation required at all to the procedures. All that we need is some basic information to localise the remaining 5% (we will provide a list of what is required).

The biggest impact on local time is collation of existing local resources (forms, processes, templates etc), which then need to be organised in a meaningful way for uploading to your Content Management System. We can assist with this but the number of resources you have and the number of versions etc. can prolong the task.

We provide you with a comprehensive Content Management System (CMS), which you can use to electronically files all of your local documents and create a Local Resource area for practitioners. At your request links can then be made from specific procedures to different sections of the Local Resource area, creating a seamless integration of the 2 platforms.

During development we will support you to use the CMS system effectively, but ordinarily this is an area where you have full autonomy to add, delete and replace resources as and when required. 

Our Content Review and Development Board meets regularly to review changes to legislation, case law and best practice and consider the best way to integrate them into the procedures.

Scheduled updates to procedures are provided twice yearly as part of your contract.

Unscheduled updates are available if we have capacity at an additional cost (unless they are related to safeguarding when changes will be made as soon as possible).

You will have a named lead consultant throughout your contractual period. They will manage the scheduled update process but can be contacted by phone or email as necessary to provide advice and support. They are also available for an on-site visit once per annum. This can be used for a relaunch of your procedures if requested.

Yes. Whenever your procedures are updated the old version is archived and can be easily accessed whenever you may need it.

Giving you peace of mind

Our procedures have helped us to ensure the safety of staff and those we work with. We are the market leader and the only provider offering a complete content creation, updating, hosting and archiving procedures service within the social care sector.

Find out why we are the UK's leading provider

What do our customers think?

"A good set of procedures provide the users of our service a set of standards which they can hold us to account on"

The Mental Capacity Act at your fingertips...


The Mental Capacity Act 2005 Resource and Practice Toolkit

Mental capacity act image

This FREE online resource is part of the Mental Capacity Act Directory and has been recommended by the national Mental Capacity Act Forum. It supports health and social care practitioners to understand the statutory principles of the Act and practice confidently when supporting people to make decisions, assessing mental capacity and determining best interests.

Included in this live resource are a range of bespoke tools developed with practitioners to support the most complex decision making.

Use the link below to access 'the most comprehensive FREE resource available'.

Access the Mental Capacity Act 2005 Resource and Practice Toolkit here

Also available across our group

Briefings Archive