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A message from Antser Group CEO, Richard Dooner: As a Children's and Adult Social Care Group we provide vital online, virtual and direct services to our clients. Many of which can continue without significant disruption, some of which have had to be adapted and others that will be on hold for the safety of our colleagues and families. We have communicated directly with all partners to explain the impact on each of our services and the steps we are taking to keep everyone safe.
Our broad approach is as below, but measures specifically in relation to
tri.x and Reconstruct services are as follows:
Training: All current training courses are being offered and can be delivered virtually. If this isn’t a viable option we are happy to postpone our training to later in the year with delegates being offered an alternative date. If you are interested in virtual training or e-learning please make contact with us.
Direct services: Our independent visitors and advocates will continue to support their children and young people on the phone or online where appropriate. We are working closely with our local authority partners to limit disruption to this service.
tri.x resources: All procedures continue to be available online 24/7 and we will ensure the most up to date guidance and information is made available to all clients. Our resource hub provides links to overarching guidance and links regarding the impact of COVID-19 on the Childrens and adults service sector. Additionally we are in the process of producing an online, standalone resource which will provide clients with detailed information on which procedures will be temporarily amended due to COVID-19. A link to this resource will be added to all manuals as soon as all the legislative changes are in place.
As a group, services will continue to support all clients. As an organisation with secure, flexible working arrangements already in place for the majority of staff, we will be able to support home working and the government's recommen;dation to stay at home, with little or no disruption to our service. In the case of illness, our experienced teams are trained to work across a range of functions and services therefore we are confident that this will not present an issue to our service delivery.
For those whose roles are essential to our frontline service and are unable to work from home, we have implemented plans and provided support and guidance to ensure their health and wellbeing whilst at work, and appropriate cover in case of future stay at home restrictions.
We regularly promote the government advice on staying safe including self-isolating if any symptoms show; avoiding unnecessary travel on public transport and enclosed crowds; as well as regular, effective hand washing and disinfecting of workspaces and equipment.
We have a senior team responsible for monitoring the situation, and our policies and procedure are reviewed on a daily basis to ensure we are as responsive as possible to this changing situation.
I trust this reassures you that we are taking every step possible to maintain business as usual, with safety as the highest priority, so we are able to continue to support you and your teams with our services. The health and wellbeing of our workforce is extremely important to us during this challenging time, but we are dedicated to providing our quality service to ensure the needs of vulnerable children and adults can continue to be met.
Should the situation change in any way, we will update you on our plans.